Art of Persuasion
The essence of communication is the art of persuading or convincing another person or group of people.
Empathy
Creating a Personal Connection
How likely are you to listen to someone if you do not think that person cares much about you?
Demonstrate Active Listening
How do you know when someone is really listening to you and valuing what you say?
Preparing for Difficult Conversations
The more you prepare for difficult conversations the more effective you can be.
Responding to Conflict
When you respond to a conflict, keep in mind there are two sides to every story.
Identifying Conflict Triggers
People can definitely act difficult but that does not mean they are difficult 100% of the time to everyone with whom they interact.
Working with Different Generations
What may matter greatly to someone of one generation may be of no concern to someone of another generation.
Working With Everyone – The Question of Trust
There will always be varying levels of trust within a team and building trust takes time and dedication.
Establishing Rapport
Rapport is “a close and harmonious relationship in which people understand each other’s feelings and ideas and communicate well.”
Coaching Tips
Coaching is essential to leading effective teams. Knowing how to best coach each of your team members is foundational in developing optimal performance.
Building Team Communication
Effective communication can be more difficult than one would assume. It has to be proactive and intentional.
Building Team Trust
Trust is essential for building teams who stand with each other, regardless of inconvenience or difficulty