Responding to Conflict

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    How to Mediate Conflict

    It can be challenging to help people navigate through a difficult conversation, to make sure both people feel heard, and to push them towards resolution.

    Detecting Potential Conflict

    As a leader, you should make it priority to know those with whom you work, recognize conflict, and deal with it purposefully.

    Identifying Conflict Triggers

    People can definitely act difficult but that does not mean they are difficult 100% of the time to everyone with whom they interact.