Responding to Conflict

When you respond to a conflict, keep in mind there are two sides to every story.

The Trick to Responding to Conflict

“Listen first. Give your opponents a chance to talk. Let them finish. Do not resist, defend or debate. This only raises barriers. Try to build bridges of understanding.”
– Dale Carnegie, American Writer

When you respond to a conflict, keep in mind there are two sides to every story.

As a leader, you must be able to consider multiple perspectives.

The key points to remember when responding to conflict are:

  • People are not necessarily the problem
  • Treat others as you wish to be treated
  • See other perspectives
    Which one of these is most difficult for you?

Remembering these guidelines will give you greater insight and help you better understand opposing points of view.

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The Truth About Conflict

Conflict is costly if not handled effectively. It has the ability to wreak havoc on those personally involved, on entire organizations, and even on the clients those organizations serve.