Overview
EQ Influencers
Transcript
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Overview
When you respond to a conflict, keep in mind there are two sides to every story.
EQ Influencers
Transcript
The Trick to Responding to Conflict
“Listen first. Give your opponents a chance to talk. Let them finish. Do not resist, defend or debate. This only raises barriers. Try to build bridges of understanding.”
– Dale Carnegie, American Writer
When you respond to a conflict, keep in mind there are two sides to every story.
As a leader, you must be able to consider multiple perspectives.
The key points to remember when responding to conflict are:
- People are not necessarily the problem
- Treat others as you wish to be treated
- See other perspectives
Which one of these is most difficult for you?
Remembering these guidelines will give you greater insight and help you better understand opposing points of view.
Support Resources
Related Content
Responding to Conflict
When you respond to a conflict, keep in mind there are two sides to every story.
Tools for Resolving Conflict
“The harder the conflict, the more glorious the triumph.”
Concluding the Conversation
The conclusion of a difficult conversation does not always mean each person fully agrees with the other party’s position in the argument, but it does have to end productively.
Victim vs. Victor Mentality
Do you assume a victor or victim mentality in conflict situations?
Preparing for Difficult Conversations
The more you prepare for difficult conversations the more effective you can be.
Conflict as a Personal Growth Opportunity
The more you prioritize learning from the experience, the more influential you will be when handling future conflicts and difficult conversations.