Responding to Conflict

When you respond to a conflict, keep in mind there are two sides to every story.

The Trick to Responding to Conflict

“Listen first. Give your opponents a chance to talk. Let them finish. Do not resist, defend or debate. This only raises barriers. Try to build bridges of understanding.”
– Dale Carnegie, American Writer

When you respond to a conflict, keep in mind there are two sides to every story.

As a leader, you must be able to consider multiple perspectives.

The key points to remember when responding to conflict are:

  • People are not necessarily the problem
  • Treat others as you wish to be treated
  • See other perspectives
    Which one of these is most difficult for you?

Remembering these guidelines will give you greater insight and help you better understand opposing points of view.

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