Overview
When you respond to a conflict, keep in mind there are two sides to every story.
EQ Influencers
Transcript
The Trick to Responding to Conflict
“Listen first. Give your opponents a chance to talk. Let them finish. Do not resist, defend or debate. This only raises barriers. Try to build bridges of understanding.”
– Dale Carnegie, American Writer
When you respond to a conflict, keep in mind there are two sides to every story.
As a leader, you must be able to consider multiple perspectives.
The key points to remember when responding to conflict are:
- People are not necessarily the problem
- Treat others as you wish to be treated
- See other perspectives
Which one of these is most difficult for you?
Remembering these guidelines will give you greater insight and help you better understand opposing points of view.
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