Responding to Conflict

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Identifying Conflict Triggers

People can definitely act difficult but that does not mean they are difficult 100% of the time to everyone with whom they interact.
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Concluding the Conversation

The conclusion of a difficult conversation does not always mean each person fully agrees with the other party’s position in the argument, but it does have to end productively.
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How to See Anger for What It Really Is

When someone reacts in anger, it is difficult not to take the offense personally; but your ability to recognize anger for what it really is will increase your influence as…